Customer Support FAQs

1. Do you offer custom furniture and tableware?
Yes, we are able to accept custom requests for both furniture and tableware. Please note that all custom and made-to-order items are strictly non-refundable and non-exchangeable once production has commenced. Please contact us directly to discuss your design preferences and requirements.

2. Do you ship internationally?
At this time, delivery is strictly limited to addresses within Singapore. International deliveries are not supported under our Shipping Policy.

3. What materials are used in your tableware products?
Our tableware is crafted from natural woods and finished using FDA-compliant natural oils and beeswax, making them suitable for food contact. However, once the packaging is opened, tableware items are deemed used for hygiene reasons and are non-returnable and non-refundable.

4. What type of wood is used for your furniture and tableware?
Our primary material is sustainably sourced teak wood from government-regulated plantations in Java, Indonesia. Depending on the design, other natural materials such as rattan or mahogany may be used. As these are natural products, variations in grain, tone, and colour are inherent and not considered defects.

5. How do I maintain my teak furniture and tableware?

• Clean with a damp cloth and mild soap only.

• Do not use harsh cleaners, bleach, or abrasive pads.

• Avoid prolonged soaking in water.

• Keep products away from direct sunlight or heat unless specifically labelled for outdoor use.

• For furniture, periodic oiling or waxing is recommended to maintain finish and prevent drying.
  Failure to follow the Product Care & Use Policy will void warranty coverage.
  

6. Are the prices inclusive of GST?
MUMU is not currently GST-registered. All prices are in Singapore Dollars (SGD) and exclusive of GST.

7. What is the delivery lead time for orders?

• In-stock items: typically 3–17 working days.

• Made-to-order items: up to 5 months depending on design and production schedule.
  Lead times are indicative only and may vary.
  

8. What should I do if my delivery is delayed?
Delays may occur due to weather, traffic, access restrictions, or other unforeseen circumstances. MUMU shall not be liable for such delays but will make reasonable efforts to update you. Failed deliveries due to absent recipient or inaccurate details will incur re-delivery charges.

9. What is your warranty policy?

• Tableware & Accessories: 6 months from delivery if unopened and unused. Once opened, no warranty applies due to hygiene reasons.

• Furniture: 6 months from delivery, covering only manufacturing defects.
  The warranty excludes natural variations, normal wear and tear, misuse, mould due to environment, and damages from improper care. Please refer to our Warranty Policy for full details.
  

10. How can I contact you for more information?
Please use the Contact Form on our website for all enquiries. Alternatively, you may email us at mumusgofficial@gmail.com.